Welcome to Home Fruit Tree! Just as we nurture our plants with care and attention, we treat your personal information with the same level of respect and protection. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from our family nursery.

1. Information We Collect

To help your gardening journey flourish, we collect the following types of information:

  • Personal Information: When you place an order, we collect your name, email address, shipping address, and payment information
  • Transaction Data: Details about purchases you’ve made, including plant selections and order history
  • Technical Information: IP address, browser type, device information, and how you navigate our website
  • Communication Data: Any correspondence with our customer care team

2. How We Use Your Information

We use your information to cultivate the best possible gardening experience:

  • Process your orders and deliver plants to your garden
  • Provide customer support and respond to your inquiries
  • Send order confirmations and shipping updates
  • Improve our website and product offerings
  • Prevent fraud and ensure payment security
  • Comply with legal obligations

3. Data Sharing and Disclosure

We treat your data like we treat our rare plant varieties – with careful protection. We only share your information when necessary:

  • Payment Processors: We share payment information with PCI-compliant processors like our credit card gateway and PayPal to complete transactions
  • Shipping Partners: We provide shipping addresses to delivery services like EMS to get your plants to you
  • Legal Requirements: We may disclose information when required by law or to protect our rights
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

Since we ship plants worldwide (with exceptions in Asia and remote locations), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data regardless of where it’s processed.

5. Data Storage and Security

We protect your information with the same care we use to package our plants for shipment:

  • SSL Encryption: All data transmitted during payment is encrypted
  • PCI Compliance: We meet the highest security standards for card processing
  • Limited Storage: We only store payment information as long as necessary to complete transactions
  • Fraud Protection: Advanced systems monitor for suspicious activity
  • Secure Servers: We never store complete payment details on our servers

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Objection: Object to certain processing of your information
  • Data Portability: Receive your information in a structured, machine-readable format

To exercise these rights, please contact us at the email address below.

7. Cookies and Tracking Technologies

Like planting seeds for future growth, we use cookies to help your browsing experience blossom:

  • Essential Cookies: Required for basic site functionality and shopping cart operations
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Remember your preferences and settings

You can control cookie settings through your browser, though this may affect site functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy as our nursery grows and evolves. Significant changes will be communicated through our website or directly to customers when appropriate.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact our customer care team:

Email: [email protected]
Address: 4250 Daffodil Lane, Herndon, US 22070

We respond to all privacy inquiries within 24 hours, just like we do with all customer care questions.

From our family nursery to your garden – may your privacy be as well-protected as our precious plants!
The Home Fruit Tree Team